Home/Privacy Policy

Privacy Policy

How PixelRaid collects, uses, and protects your personal information.

Last updated: 22 May 2026

PixelRaid ("we", "us", "our") operates the website pixelraid.info (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, subscribe to our newsletter, register for tournaments, or contact us. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using pixelraid.info, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Site.

1. Who We Are

PixelRaid is an Australian gaming media company registered in New South Wales. Our registered business address is Level 4, 55 Clarence Street, Sydney NSW 2000, Australia. ABN: 47 123 456 789. For privacy-related inquiries, contact us at [email protected].

2. Information We Collect

We collect personal information only when it is reasonably necessary for our functions and activities. The types of information we may collect include:

2.1 Information You Provide Directly

  • Contact forms: Your name, email address, and the content of your message when you submit our contact form.
  • Newsletter subscription: Your email address when you subscribe to our newsletter.
  • Tournament registration: Your name, email address, team name, and game preferences when you register for a tournament.
  • Comments and community interaction: Any content you voluntarily submit through community features on the Site.

2.2 Information Collected Automatically

  • Usage data: Pages visited, time spent on pages, links clicked, referring URLs, and browser type.
  • Device information: IP address, operating system, screen resolution, and device type.
  • Cookies and similar technologies: See our Cookie Policy for full details.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To send you our newsletter and editorial updates (only if you have subscribed).
  • To process and manage tournament registrations.
  • To analyse Site usage and improve our content and user experience.
  • To detect and prevent fraud, abuse, or security incidents.
  • To comply with our legal obligations under Australian law.

We will not use your personal information for purposes that are incompatible with those listed above without first obtaining your consent.

4. Legal Basis for Processing

We process your personal information on the following bases:

  • Consent: Where you have given us explicit consent (e.g., newsletter subscription).
  • Contractual necessity: Where processing is necessary to fulfil a request you have made (e.g., tournament registration).
  • Legitimate interests: Where processing is in our legitimate interests and does not override your rights (e.g., site analytics to improve content).
  • Legal obligation: Where we are required to process data to comply with Australian law.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers: Third-party vendors who assist us in operating the Site, conducting our business, or servicing you (e.g., email marketing platforms, analytics providers), subject to confidentiality agreements.
  • Tournament co-organisers: Where you register for a tournament co-organised with a partner venue, we may share your registration details with that venue solely for event management purposes.
  • Legal authorities: Where required by law, court order, or government regulation.

All third-party service providers we engage are required to handle your data in accordance with the Australian Privacy Principles.

6. International Data Transfers

Some of our service providers may be located outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure the recipient handles the data in a manner consistent with the APPs, including through contractual protections.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscribers' data is retained until they unsubscribe. Contact form submissions are retained for up to 24 months. Tournament registration data is retained for 12 months following the event.

8. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under the Australian Privacy Act and the APPs, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal retention obligations).
  • Withdraw consent at any time (e.g., unsubscribe from our newsletter).
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

11. Third-Party Links

Our Site may contain links to third-party websites, including game developer sites, streaming platforms, and esports organisations. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Cookies

We use cookies and similar tracking technologies on our Site. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of the Site following any changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

  • Email: [email protected]
  • Post: Privacy Officer, PixelRaid, Level 4, 55 Clarence Street, Sydney NSW 2000, Australia
  • Phone: (02) 9123 4567

We take all privacy complaints seriously and will respond within 30 days of receipt.